Privacy Policy

Unbound Home, LLC ("Unbound," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our internet, television, and smart home security services (collectively, the "Services") or visit our website at unboundhome.net.

By using our Services, you agree to the collection and use of information in accordance with this policy. If you have questions, contact us at support@unboundhome.net or call 855-508-6440.

Account Information: When you sign up for our Services, we collect your name, address, phone number, email address, and billing information.

Service Usage Data: As an ISP, we may collect information about your network usage, including bandwidth consumption, connection timestamps, and device identifiers. We do not inspect the content of your communications.

Device Information: For smart home equipment (cameras, door locks, doorbells), we collect data necessary to operate and secure those devices, including connection status, firmware version, and event logs.

Website Data: We collect standard web analytics data including IP addresses, browser type, pages visited, and referring URLs through standard server logs and analytics tools.

Customer Support: When you contact us, we keep records of your communications to help resolve issues and improve our service.

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process transactions and send billing statements
• Send service-related notices, installation confirmations, and outage alerts
• Respond to customer support requests
• Monitor and improve network performance
• Comply with legal obligations
• Detect and prevent fraudulent activity
• Send marketing communications (only with your consent, and you may opt out at any time)

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who assist us in operating our business (billing processors, equipment suppliers, cloud storage providers). These parties are contractually bound to use your data only as directed by us.

Legal Requirements: We may disclose information if required by law, court order, or lawful government request. As an ISP, we are subject to the Communications Assistance for Law Enforcement Act (CALEA) and may be required to assist law enforcement with court-authorized surveillance.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

As a telecommunications provider, we collect Customer Proprietary Network Information (CPNI) — information about the quantity, technical configuration, type, destination, location, and amount of use of your telecommunications services. We use CPNI only to provide and improve our Services or as permitted by law. You have the right to restrict our use of your CPNI for marketing purposes. To opt out, contact us at support@unboundhome.net.

We retain your personal information for as long as your account is active and as needed to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Network usage logs are retained for up to 90 days unless required longer by law. Smart home event recordings are stored for up to 30 days unless you have a cloud storage subscription.

We implement industry-standard security measures including encryption in transit (TLS), access controls, and network monitoring. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and report any suspected unauthorized account access to us immediately.

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Restrict use of your CPNI for marketing purposes

To exercise any of these rights, contact us at support@unboundhome.net or 855-508-6440.

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our website at least 30 days before changes take effect. Your continued use of our Services after changes take effect constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, please contact us: