Unbound

How Can We Help?

Real local support — no bots, no runaround, no hold music (well, maybe a little).

Call Us

855-508-6440

Mon–Sat 8am–8pm

Text Us

855-508-6440

Avg reply in < 5 min

Support Hours

Mon–Fri: 8am – 8pm

Saturday: 9am – 6pm

Sunday: Emergency only

Self-Service Troubleshooting

Fix common issues in minutes — no call needed.

📡Internet Not Working
  1. 1Check all cable connections are secure
  2. 2Restart your router (unplug for 30 sec)
  3. 3Check for outages in your area
  4. 4Contact support if issues persist
📺TV Streaming Issues
  1. 1Restart the streaming box
  2. 2Check your internet connection speed
  3. 3Clear app cache in box settings
  4. 4Reinstall the affected app
📷Camera Offline
  1. 1Check camera power connection
  2. 2Verify WiFi signal strength at camera location
  3. 3Restart camera from the app
  4. 4Check firmware is up to date
🔒Smart Lock Issues
  1. 1Check battery level (replace if low)
  2. 2Ensure Bluetooth is enabled on your phone
  3. 3Re-sync lock from the app
  4. 4Factory reset and re-pair if needed
📶Slow WiFi Speeds
  1. 1Run a speed test at unboundhome.net/speedtest
  2. 2Move closer to the router
  3. 3Reduce connected devices
  4. 4Consider adding a WiFi Extender
💳Billing Questions
  1. 1Log into your portal to view invoices
  2. 2Check for autopay status
  3. 3Update payment method in portal
  4. 4Contact billing at 855-508-6440

Send a Message

We respond to all messages within 1 business hour during support hours.

Unbound serves Maryland, Delaware, and the Eastern Shore and Delmarva Peninsula. Check your address →